Comprehensive Refund & Cancellation Policy

Thank you for choosing RAMAN for your IT & Software Services, digital tools, and consultation needs. We are committed to ensuring a smooth, transparent, and highly satisfactory experience for all our clients. Please review our comprehensive Refund and Cancellation Policy carefully before purchasing any of our paid services or digital products.

By accessing our website and utilizing our paid services, you signify your agreement to the terms outlined in this document.

1. Delivery of Digital Services

Because RAMAN operates entirely within the digital IT space, we do not ship physical products. "Delivery" in the context of our business refers to:

• The transmission of digital files, document formats, or software links via email or direct download.
• The successful completion of a requested online task (e.g., professional form filling).
• The commencement and completion of a scheduled 1-on-1 consultation session.

2. Cancellation Policy

We recognize that plans can change. If you need to cancel a requested service, please adhere to the following guidelines:

• Standard Cancellation Window: You may cancel your service request without penalty within 24 hours of placing the order, strictly provided that our team has not already commenced work on the execution of your service (e.g., form filling, technical consultation preparation).
• Procedure for Cancellation: To formally request a cancellation, you must contact us immediately via email at Contact@MrRaman.com. Please include your full name, transaction ID, and the specific reason for cancellation.
• Late Cancellations: Any cancellation requests submitted after the 24-hour window, or requests made after the service delivery has already begun, will not be eligible for cancellation or a refund under any circumstances.

3. Refund Eligibility & Conditions

Refund requests are evaluated on a case-by-case basis and are strictly honored under the following specific conditions:

• Failure to Deliver: If we are completely unable to provide the promised IT service or consultation due to technical limitations or unforeseen issues exclusively on our end, a full 100% refund will be automatically initiated.
• Duplicate Transactions: If you accidentally process a duplicate payment for the exact same service, the duplicate charge will be refunded upon our financial verification.
• Reporting Timeframe: To be eligible for any refund review, the client must raise a formal request within 3 days (72 hours) of the transaction date. Requests beyond this timeframe will be politely declined.

4. Strictly Non-Refundable Items & Services

Due to the nature of digital goods and personal time allocation, the following deliverables are strictly exempt from refunds:

• Digital Downloads: Any templates, formats, digital courses, or software tools once the download link has been clicked or the file has been dispatched to your email.
• Completed Services: Any technical service (such as form-filling) that has been successfully executed and delivered to the client.
• Consultation Time: Scheduled 1-on-1 calls or consultations that the user failed to attend without prior notice (No-shows).

5. Refund Processing Mechanics

• Approval: Once your cancellation or refund request is reviewed and formally approved by our team, you will receive a confirmation email.
• Routing: Approved refunds will be initiated immediately and credited strictly back to your original method of payment (e.g., the original Credit Card, Debit Card, UPI ID, or Net Banking account used). We cannot refund to alternative accounts.
• Processing Timeline: Please allow 5 to 7 business days for the refunded amount to reflect in your bank account statement. Processing speeds are heavily dependent on your bank and the payment gateway provider.

6. Late or Missing Refunds

If you haven’t received an approved refund after 7 business days, please follow these steps before contacting us:

1. Double-check your bank account or credit card statement thoroughly.
2. Contact your credit card company or bank, as it may take some time before your refund is officially posted to their ledger.
3. If you’ve done all of this and you still have not received your refund, please contact us immediately for assistance.

7. Contact Us for Grievances & Support

If you have any questions, disputes, or technical issues regarding your transaction, our support team is ready to assist you. All formal requests must be submitted in writing.

• Support Email: Contact@MrRaman.com
• Standard Operating Hours: Monday to Saturday, 10:00 AM to 6:00 PM (IST)
• Note: We strive to respond to all financial grievances within 24-48 business hours.